WidgIq vs Intercom (Fin AI)
Built for support teams with a budget, not solo builders.
Features |  WidgIq | Intercom (Fin AI) |
|---|---|---|
| Pricing & setup | ||
| Payment model | Top-up system (pay-as-you-go) | Per-seat + per-resolution |
| Widget weight | <15KB gzipped, zero deps | Full Messenger framework |
| Widget layouts | Compact (center) + assistant (corner) | Corner bubble (Messenger) |
| Knowledge base | ||
| Website crawl | Full or selective re-crawl anytime | Help Center sync |
| Document uploads | PDF, TXT, MD, DOCX, CSV, XLS, XLSX | Mostly via connectors, not raw upload |
| Custom description as source | Up to 50,000 characters | |
| AI & chat experience | ||
| Token-by-token streaming | ||
| Auto multi-language replies | ||
| RAG-grounded answers | Embeddings, chunking, reranking | |
| Escalation & engagement | ||
| Fallback when AI can't answer | One-click contact form, no live agent needed | Needs a live agent watching the inbox |
| Per-answer thumbs feedback | Feeds a dashboard improvement queue | End-of-chat CSAT only |
| Weekly AI-generated insights | ||
| Scale & ownership | ||
| Multiple projects, one account | Unlimited, own KB/key/analytics each | Enterprise-oriented workspaces |
| No branding, included | Included, always | |
Pricing and limits change often — verify against Intercom (Fin AI)'s pricing page before publishing.
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