WidgIq vs tawk.to

Feature comparison between WidgIQ and competitors
Features	WidgIq	tawk.to
Pricing & setup
Payment model	Pay-as-you-go credits — starting at $20	Chat free, AI is paid add-on
Widget weight	<15KB gzipped, zero deps	Live-chat widget
Widget layouts	Compact (center) + assistant (corner)	Corner bubble
Custom link bar in widget	Up to 4 icons — GitHub, LinkedIn, X, or custom URL
Knowledge base
Website crawl	Full or selective re-crawl anytime	Manual help-center articles, not a crawler
Document uploads	PDF, TXT, MD, DOCX, CSV, XLS, XLSX	FAQ articles only
Custom description as source	Multiple Description snippets (title + long-form content)	Shortcuts/FAQ pairs
AI & chat experience
Adaptive multi-mode retrieval	Standard, Smart & Agentic modes — pick per project	Not RAG-based, FAQ matching only
Self-correcting / gap-check RAG	Agentic mode auto-detects gaps, runs follow-up search
Token-by-token streaming	Feels instant, keeps users engaged	Not confirmed
Auto multi-language replies	Automatic, same-language replies
RAG-grounded answers	Embeddings, chunking, reranking	No published resolution rate
Escalation & engagement
Fallback when AI can't answer	One-click contact form, no live agent needed	Needs a live agent watching the inbox
Per-answer thumbs feedback	Feeds a dashboard improvement queue	End-of-chat rating only
Weekly AI-generated insights	Weekly analysis of questions and feedback
Scale & ownership
Multiple projects, one account	Unlimited, manageable projects	Each site's AI add-on billed separately
No branding, included	Always branding-free	$19/mo add-on