WidgIq vs tawk.to
Free chat, paid AI — and it's not really RAG.
Features |  WidgIq | tawk.to |
|---|---|---|
| Pricing & setup | ||
| Payment model | Top-up system (pay-as-you-go) | Chat free, AI is paid add-on |
| Widget weight | <15KB gzipped, zero deps | Live-chat widget |
| Widget layouts | Compact (center) + assistant (corner) | Corner bubble |
| Knowledge base | ||
| Website crawl | Full or selective re-crawl anytime | Manual help-center articles, not a crawler |
| Document uploads | PDF, TXT, MD, DOCX, CSV, XLS, XLSX | FAQ articles only |
| Custom description as source | Up to 50,000 characters | Shortcuts/FAQ pairs |
| AI & chat experience | ||
| Token-by-token streaming | Not confirmed | |
| Auto multi-language replies | ||
| RAG-grounded answers | Embeddings, chunking, reranking | No published resolution rate |
| Escalation & engagement | ||
| Fallback when AI can't answer | One-click contact form, no live agent needed | Needs a live agent watching the inbox |
| Per-answer thumbs feedback | Feeds a dashboard improvement queue | End-of-chat rating only |
| Weekly AI-generated insights | ||
| Scale & ownership | ||
| Multiple projects, one account | Unlimited, own KB/key/analytics each | Each site's AI add-on billed separately |
| No branding, included | Included, always | $19/mo add-on |
Pricing and limits change often — verify against tawk.to's pricing page before publishing.
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